Before Troubleshooting, perform the following in order:
1) Turn off any advanced security settings on the router that apply to your wired network.
2) Verify a PC on your network can open Web pages.
3) Unplug all devices from the router except the TV.
4) Use a known good cable (test it with a PC or game system).
So, what happens when you try to the following (connecting to your network)?
| Does it return with an error saying it can't connect to your network? |
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The TV may not be able to see your router due to a bad physical connection. Or, the router will not let the TV join your network.
So...how do you know when the physical connection is the problem?
NetFlix has built-in network troubleshooting that may provide some insight. Just press the NetFlix icon in the the NetCast menu and choose activate. It will run through some network tests. If it returns an error stating "No Ethernet cable detected", this means it doesn't see any type of network device (router, switch, hub, etc). Most likely there is no physical connection to your router (or other network device) or that device is turned off. If NetFlix says it can't connect to the network...then the TV can see a router or a hub, it just can't join your network.
First, try using a different cable. If you're using a wireless kit, power line adapter, or a network cable built into your house, move the TV to the room where you can connect directly to your router and test it. Also make sure you are not using a cross-over cable and make sure the the cable is plugged in all the way.
If you're sure the cable connection is not the problem, make sure your router is not blocking the TV due to security settings. The default security settings that came on the router should work. Have you changed any security settings on the router? If so, return those to default temporarily. You can also bypass the router and connect the TV directly into your modem to see if the router is the issue.
You can also try typing in your network settings manually. Just got to the Network Setting menu on the TV and type in your network settings manually.
Call or email us if you are still unable to connect.
| Does the auto setting fill in your network info, but you still can't connect? |
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If so, try this trick. Take what the auto setting found and type it manually with the manual function. Sometimes that will convince the router to let the TV join the network.
Or, you may be able to fix this by adding the TV to the DMZ (De-Militarized Zone) function on the router. You normally find this setting under a gaming or security section of the router's setup menus. This tells the router to give a device an open channel to the Internet. You can use a MAC address or an IP address to identify the device in the DMZ. The MAC address would be the easier to use if you don't know what IP address to give the TV. The MAC address for the TV is in the Network menu under Manual Setting (or click the link to the document below for another way to find it). You can also enter all of the network info manually if you want to use a static IP address in the DMZ menu.
| Having Netflix streaming problems? |
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You can ping Netflix to verify your PC can see their video server:
pathping moviecontrol.netflix.com
If you have blocked ports on your router...
Netflix uses port 80 and 443. If your queue is not populating on the Netflix ready device...power cycle your modem, router, and Netflix ready device. If you are still having issues please check to make sure port 443 is actually open.
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